Automation Solution for Hospitality Industry
Cost Reduction Using Automation as a Tool (Hospitality)
Automation has revolutionized the hospitality and club industry by integrating advanced technologies such as integrated ERP systems, membership management platforms, facial recognition for security and member validation, sentiment analysis, and utility services like salon, spa, and sports management, alongside robust accounting solutions.
These innovations streamline operations across various facets of hospitality and club management, from guest bookings and membership renewals to personalized member experiences.
Integrated ERP systems centralize data management, enhancing efficiency and decision-making through real-time insights.
Facial recognition not only bolsters security but also expedites member check-ins, ensuring a seamless and secure experience. Sentiment analysis tools monitor guest feedback and sentiment trends, enabling proactive service improvements.
Utility management systems optimize scheduling and resource allocation in amenities such as spas and sports facilities, enhancing customer satisfaction and operational efficiency.
Hospitality Industry
- Clubs
- Hotel & Restaurants
Member Relationship Management
Membership management is a crucial aspect of the hospitality industry club management. Right from the reception desk to various sales points, the member details and activities need to be tracked. Reminder on club events, promotions. Wishing the member on special occasions as birthdays and anniversaries reflect on the status of the club. IMTS Club management system (Prodi-G) powered by SAP takes membership management to a whole new level. Proactive alerts, Reminders, and business intelligence gives the club comprehensive details on its members and enhances their satisfaction levels.
Inventory Management
Keeping food supplies and beverages at an optimized level can be a challenge for the club. When a member orders an item on the menu, the inventory for that has to be in stock. SAP’s inventory management module ensures the purchasing department with proactive alerts to procure based on the demand supply pattern of the club members and special days of the club, ensuring the hospitality service levels are kept very high.
Integrated Solution
Most of the clubs do not have integrated solutions. Various modules like Point of Sale, Membership management, Inventory management & Financials are disparate islands of software solutions. This results in duplication of data, delays in reporting, dependability on other systems. IMTS Club management solution powered by SAP integrates ALL these systems into one complete solution. There is NO duplication of data, reporting is Real-time at a click of a button, and maintaining the system is simple and non-complex.
Banquets / Spa’s / Salon
The club management system provides extensive solutions for Banquets, Spa’s, and Salon. The entire booking is made through a User-friendly, intuitive screen that sends the guests’ details about their booking and availability of the venues for better management of the Club.
Artificial Inteligence
Facial recognition AI tools are revolutionizing the Hospitality and Retail industries by providing multifaceted benefits such as sentiment analysis, attendance tracking, security enhancement, and sales optimization.
These tools utilize camera technology to detect and analyze faces, offering insights into customer emotions and preferences.
In clubs, sentiment analysis helps gauge customer satisfaction and adjust experiences in real-time.
For retail, it enables personalized marketing strategies based on customer demographics and behavior. Additionally, facial recognition enhances security by identifying individuals and preventing unauthorized access. Overall, this technology improves operational efficiency and customer engagement, making it a valuable asset in modern business environments.
Artificial Inteligence Solutions
- Identify customers & non-customers via IP cam
- Register user images through live feed
- Match captured image with any application DB
- Show age & sentiment along with the identification
- Easy-to-use dashboard and analytics
- Records potential buyers
- Customizability
Databases
MySQL, SAP HANA, Mongo dBSolution Technology
Tensor flow, Python, JavaAI based camera Artificial Intelligence solution
Identify customers and non-customers, Sentiments, behavior patterns, the last service availed. Our app has a real-time interactive service!
Visit Log
Via IP Cam, it identifies the member or non-member and keeps the count through live feeds. It can click real-time pictures of members who do not have a picture uploaded and register the image through live feeds.
Integration
Face captured is matched with any application database through POS/CMS (Club management system Application, developed by IMTS and integrates with any application and result is shown on screen, i.e., Member verified / Not a member, sent as an email, sent as an SMS to respective managers and at the reception.
Client Age & Sentiment
Along with Identification, it also shows Age, Sentiments of the members.
Customer Counter
Back end, it processes the count of this member visiting the club. Camera in a social gathering, helps give them exact count of people which gives accurate numbers for billing purpose.
Customer Segmentation
For example, If client visits for the 7th time in a month, an email goes to the specified manager.
Record Potential Buyers
Application camera used in the Sales department is used to record the person who shows interest in buying the membership.