Service Industry

Work From Anywhere

Cost Saving

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First Step to Better Service Business

Automate and integrate all your organization’s critical functions, including Manufacturing, Inventory, Finance and Accounting, Management, Purchasing, Banking, and Customer Relationship Management. With solution components for the seamless integration to Quality Assurance / Quality Checking, Research & Development, Master Production Scheduling, and compliance reporting functionalities.

Service Industry

Need Self Service Portal
Future 60% of businesses expect to implement self-service portals within the next 12–18 months
Reduce Costs if your customer can answer their problem on their own, that reduces the amount of support needed because the volume of tickets will decrease. And there’s not as much of a need to invest in customer service as your company grows
Improve CSR Productivity With fewer calls and support tickets, agents and representatives fielding these inquiries can spend more time with each customer that doesn’t use their self-service portal
Teach Customers New Skills Use simple ways of getting the information across through step-by-step guides and how-to videos, sometimes with images, diagrams, and screenshots. These methods are especially useful for customers to understand customer product inside out
Boosts Site Traffic An attractive, reliable, and responsive self-service portal ensures that customers can access all information in one place. That means strong, high-visibility portals addressing customers’ needs always have traffic. The company can also leverage external customer service experts to contribute to the enterprise’s knowledge base
Leverage Customer experience The self-service portal can keep the record of the products or services purchased and display the specific topics of expertise relevant to them. This way, clients realize that the business treats them as a valued partner with unique preferences
Positive Customer Recommendations 39% of millennials check a company’s FAQ first when they have a question, showing a clear preference for finding answers on their own; a good knowledge base also needs an appealing and natural look with features such as live chat and email options, resulting in a better overall customer experience (resulting in better reviews)

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